FAQ

Refunds and Exchanges

 

 

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

But please contact me if you have any problems with your order.

 

The following items can't be returned or exchanged

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

• Items on sale

 

Returns and exchange details

**Items must be returned within 7 days from delivery date if you are not satisfied with your purchase. Refunds will be issued, not including shipping charges, when we receive the item in the unused, original condition, accompanied by your receipt.  

 

**Please pack and seal your return securely.

 

**There are no refunds or returns on customized made pieces.

 

**There are no refunds or returns on digital downloads.

Shipping

Unless otherwise stated in the item listing, waistbeads have a flat fee shipping policy for anywhere in the U.S of $4.00 and we ship via USPS. Order should arrive within 5-10 business days.

We are not responsible for lost or damaged parcels. If you would like to purchase insurance this can be added at additional USPS prices. 

 

Please add a note to your order if you are interested in this option.

Additional Policies and FAQs

 

All of our products are handmade and may have slight variations from the item pictured.

© 2020 Organized Knots

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